Refund policy

SECTION 1 - 30-DAY RETURN POLICY
You have 14 days from the date of receiving your item to request a return. Items must be unworn, unused, with tags, and in their original packaging. Proof of purchase is required.

SECTION 2 - RETURN PROCESS
To initiate a return, contact us at shopliftique@gmail.com. If your return is approved, we will provide a return shipping label and instructions. Items sent back without prior authorization will not be accepted.

SECTION 3 - DAMAGED OR DEFECTIVE ITEMS
If your item arrives damaged, defective, or incorrect, please contact us immediately at shopliftique@gmail.com so we can make it right.

SECTION 4 - EXCHANGES
For a different product, return the original item first. Once the return is accepted, you may make a new purchase for the desired item.

SECTION 5 - REFUNDS
Once we receive and inspect your return, we will notify you if the refund is approved. Approved refunds will be processed to your original payment method within 10 business days. Your bank or credit card company may require additional time to post the refund. If more than 15 business days have passed since approval, please contact us at shopliftique@gmail.com. Refunds for branding issues before our rebrand will be denied.  Please note that refunds are only to the product purchased and does not include shipping protection or shipping.

SECTION 6 - EUROPEAN UNION 14-DAY COOLING-OFF PERIOD
For orders shipped into the EU, you have the right to cancel or return within 14 days for any reason. Items must meet the same condition requirements (unworn, unused, tags, original packaging, and proof of purchase).

SECTION 7 - SUPPORT CONTACT
For any questions regarding returns, exchanges, or refunds, please contact us at shopliftique@gmail.com. We are here to help.

SECTION 8 - Lost or Stolen Packages
Liftique is NOT responsible for lost or stolen packages. If packages are confirmed to be successfully delivered, you will have to file a claim with the shipping carrier if you did not receive the package. We send tracking information once packages are shipped and delivered. Please obtain your package as soon as possible. It is ultimately your responsibility to file a claim with the mail carrier. Liftique is unable to do anything in this situation, and will not refund or resend the lost/stolen item.

SECTION 9 - SUBSCRIPTION POLICY
All subscription purchases are non-refundable under any circumstances. By subscribing, you agree to be billed on a recurring basis as outlined at the time of checkout. It is your responsibility to manage or cancel your subscription prior to the next billing cycle. Once a charge has been processed, it cannot be refunded, partially or fully, regardless of usage, cancellation timing, or delivery status. We do not offer exceptions for forgetting to cancel or for dissatisfaction after purchase.